What you pay online
BluCaps is a service marketplace, so there is no physical product to return. The only amount collected online is the booking fee of ₹200 per person, which covers verification, matching and coordination of the crew.
When a refund is given
Workers could not be arranged for your date or location.
The crew did not report to the site and no replacement was provided.
You cancelled more than 24 hours before the start date.
You were charged twice for the same booking.
When a refund is not given
The crew reported at the site as booked, or the booking was cancelled within 6 hours of the start time. Disputes about work quality or wages agreed directly with workers are not covered by the booking fee.
How to request a refund
Contact BluCaps support within 7 days of the booking date with your booking name, phone number and payment reference. Approved refunds are processed to the original payment method within 5 to 7 working days.